Center Information Services

Our Focus

What makes CIS unique?
Technology Planning

Planning is the single most important ingredient for effectively using technology in your organization. The technology planning process will help create a plan to help you to use technology in a way that directly furthers your mission. CIS can assist your organization in developing a technology plan that best fits your organization.

PrecisionCare Agency Partner

PrecisionCare software provides a complete case record management solution for providers of services to individuals with intellectual and developmental disabilities. CIS has partnered with PrecisionCare to assist and provide organizations with actual deployment experience. CIS can offer best practices and deployment experience with how to use PrecisionCare and we can assist you on how to make it work for your organization.

Non-Profit Focus

CIS, itself a 501(c)(3) organization, exists for the purpose of providing technology services to other non-profit Organizations in New York State. The services CIS offer make it possible for its non-profit organization to fulfill their missions more effectively and efficiently. This is accomplished through optimizing the delivery of Technology Services and this creates a greater economy of scale across non-profit agencies, clients, and the organizations it supports.

Staffing

There are many different areas of study that technology staff can focus on to become well educated for an organization. Ever feel you do not have the correct staff for a specific task? Let CIS supplement your staff. No technology staff member can be in expert in everything. Allow us to supplement that knowledge base for your organization

About Us

Center Information Services (CIS) is a recognized leader in providing end-to-end integrated solutions to non-profit agencies throughout the Greater Rochester area and beyond.
CIS provides IT solutions and services that improve the efficiency and effectiveness of its non-profit partners.

CIS is a non-profit organization that has been in business since 1998.

CIS, itself a 501(c)(3) organization, is organized and operated exclusively for the charitable purpose of providing benefit and support, including computing services, information services, and other related services to its non-profit members (Al Sigl Community of Agencies, Rochester Rehabilitation Center, The Arc of Monroe County, CP Rochester, and Arc Herkimer) and other non-profit agencies in the Upstate New York area. The service activities of CIS make it possible for non-profit customer agencies to fulfill their charitable purpose more effectively and efficiently. Through optimized delivery of IT and Telecommunications services and a greater economy of scale across non-profit agencies, clients, who are disabled and disadvantaged persons and their families, are directly benefited.

As a non-profit agency itself, CIS understands non-profit needs and develops proactive customer, supplier, and community partnerships to deliver premier solutions that optimize value through reliable, effective, flexible IT service delivery at predictable cost.

CIS is a strategic partner that understands and cares about each customer. CIS provides proactive, reliable, effective, and flexible information technology solutions at a predictable cost. CIS delivers solutions that enable achievement of agency operational and/or growth objectives.

  • Network Design
  • Hosting Services
  • Data Backup
  • Database Management

OUR TEAM

CIS has an experienced team capable of providing a broad spectrum of information technology and telecommunications support - eliminating the need for you to staff internal resources across multiple disciplines.
Ross Rugaber
Ross Rugaber
President



With over 20 years’ experience in technology related fields, Ross has extensive experience in technology administration, application development, consulting, infrastructure design, technology strategy and leadership. Ross has also experience in a broad spectrum of industries for organizations in global manufacturing, not-for-profit, technology start-ups, resellers and as an independent consultant. He is a Rochester native and earned a Bachelor of Arts in Biology from the University of Rochester and a Master of Science in Management from Nazareth College. Ross also serves on the Board of Directors for the Technology Executive Network of Western New York.
Michael Schultz
Michael Schultz
Chief Technology Officer



Michael has been working in the Technology field for over 25 years. He has experience with both “for profit” and “non-profit” organizations. His most recent experience has been focused on the Developmental Disabilities Technology area. Michael has a Bachelor’s Degree in Telecommunications along with an Associate’s Degree in Broadcasting. Along with his Technology experience, Michael has worked in numerous other businesses. It is this experience along with his Technology background that helps Michael develop Technology needs for almost any business.
Brian Specht
Brian Specht
Director of Network Engineering & Systems Administration



Jim Connelly
Jim Connelly
Director of Support Services (Site Manager)



Jim started as an intern at the CIS help desk in 2003. He has been a technician to network administrator, and is currently the Customer Service Manager. Jim has a Bachelor of Science degree from Rensselaer Polytechnic Institute in Management Information systems. He is CompTIA A+ certified and a Microsoft Certified Professional. Jim brings experience from restaurant management, real estate sales, and owner of a landscaping company. He has led the team in projects such as Citrix environment implementation, data center build, and Windows 7 upgrades across entire customer base.

Mission

SERVICE OFFERINGS

Center Information Services (CIS) provides the following services:
Centralized Support Center

● Centralized reporting of IT service requests ● Standard hours of operation are Monday through Friday 7 AM to 6 PM ● Page and Call back services are available for extended support coverage ● Technical Support (onsite and remote) ● Hardware and Software installation and support ● Printer installation and Support

Information Technology Services

● Design, maintenance and administration of Windows servers, content filtering, anti-virus protection ● Network design, implementation and maintenance ● Backup and recovery/file restoration services ● Database Administration ● Web Hosting ● Strategic planning, technical, business application, infrastructure, information security, disaster recovery, and project management consulting.

Further Information Technology Services

● Security Administration, Internet filtering, Disaster Recovery & Continuity of Business Planning. ● Virtual CIO: your outsourced IT executive to provide strategic guidance and facilitate executive team collaboration on technology plans and issues ● Support for CIS installed VoIP systems, IP phones, networking, server administration and end user training.

Purchasing Affinity Membership

● Hardware, software, consumables, 3rd Party purchasing, leveraging cross-agency volume pricing and charity pricing agreements ● Technical Interface/Liaison between 3rd party vendors

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