Service Offerings
Center Information Services (CIS) provides the following services:
- Centralized Call Center
- Centralized reporting of IT and Telecommunications service requests
- Standard hours of operation are Monday through Friday 7 AM to 6 PM
- Page and Call back services are available for extended support coverage
- Information Technology (IT) Services:
- Technical Support (onsite and remote)
- Hardware and Software installation and support
- Printers installation and repair
- Design, maintenance and administration of Windows 2003/2008 servers, content filtering, anti-virus protection
- Network design, implementation and maintenance
- Backup and recovery/file restoration services
- Database Administration
- Web Hosting
- Application, database, report, and web development and maintenance
- Strategic planning, technical, business application, infrastructure, information security, disaster recovery, and project management consulting.
- Security Administration, Internet filtering, Disaster Recovery & Continuity of Business Planning.
- Virtual CIO: your outsourced IT executive to provide strategic guidance and facilitate executive team collaboration on technology plans and issues
- Telecommunications Services
- Installation, service, and support for Allworx systems, IP phones, data networking, system administration software, end user software, and advanced features.
- Purchasing Affinity Membership
- Hardware, software, consumables, telecommunications purchasing, leveraging cross-agency volume pricing and charity pricing agreements
- Technical Interface/Liaison between 3rd party vendors