Service Offerings

Center Information Services (CIS) provides the following services:

  • Centralized Call Center
    • Centralized reporting of IT service requests
    • Standard hours of operation are Monday through Friday 7 AM to 6 PM
    • Page and Call back services are available for extended support coverage
  • Information Technology (IT) Services:
    • Technical Support (onsite and remote)
    • Hardware and Software installation and support
    • Printers installation and repair
    • Design, maintenance and administration of Windows servers, content filtering, anti-virus protection
    • Network design, implementation and maintenance
    • Backup and recovery/file restoration services
    • Database Administration
    • Web Hosting
    • Strategic planning, technical, business application, infrastructure, information security, disaster recovery, and project management consulting.
    • Security Administration, Internet filtering, Disaster Recovery & Continuity of Business Planning.
    • Virtual CIO: your outsourced IT executive to provide strategic guidance and facilitate executive team collaboration on technology plans and issues
    • Support for CIS installed VoIP systems, IP phones, networking, server administration and end user training.
  • Purchasing Affinity Membership
    • Hardware, software, consumables, 3rd Party purchasing, leveraging cross-agency volume pricing and charity pricing agreements
    • Technical Interface/Liaison between 3rd party vendors