Western New York Technical Support

about us

Who We Are & What Makes Us Different

As a not-for-profit organization, no one is here to get wealthy off of the backs of our customers. Any surplus we have at the end of a given year gets put back in to our technology and cybersecurity capabilities to make sure our customers get increasing amounts of value continuously.

CIS was founded in 1997, based on the concept of a “shared services” model with the underlying principle that “together, we can build something much more beneficial to all of us, than any one of us could do individually”. Our purpose has been to collaborate with advanced technology solutions

Through this shared services model, our customers can now have access to more advanced technologies, supported by more highly specialized resources, built on an enterprise-grade infrastructure than was previously available to them operating individually.

CIS employs highly trained IT professionals with advanced knowledge in the areas of cybersecurity, AI, system administration, network performance, data resilience and incident response. Most organizations have a need for the input from this caliber of engineers, but realistically would have trouble fully utilizing professionals in these areas of specialty as a single entity – as well as afford the price tag to employ them on their own.

By having CIS bring these high-level resources in-house, we can allocate the utilization and costs across many organizations, who together can easily justify this level of capability. The resources are available when they need them - but only to the extent they need them, and at a fraction of the cost.

Understanding IT

The Internet can be a dangerous place, especially now that hackers are taking advantage of advanced tools and threats. To help make cybersecurity easier for you, we’ve compiled a list of threats that your business should be prepared to face.

IT Threat Glossary

New types of malware, ransomware, and viruses are being created every day, for the express purpose of seeing your organization fail.

Our Managed Services Plan

We partner with many types of businesses in the area, and strive to eliminate IT issues before they cause expensive downtime, so you can continue to drive your business forward.

Cybersecurity Services

Security updates for all of your workstations, which saves you time and boosts profitability.

Managed IT Services

A fixed-rate service that delivers enterprise-level IT support and solutions that are tailor-made.

Cloud IT Solutions

Solutions that set up, manage, and support your organization’s computing infrastructure.

Let’s Get Together And Talk About Your Technology

IT Industry Secret

The IT Industry Secret

We do things differently. Stop paying outrageously high hourly rates that can sneak their way into your bill, and get proactive, giving everyone in your company the support they need, when they need it, without the huge costs.

We call it Center Information Services, and it’s designed to give you and your entire organization peace of mind when it comes to your IT.

Get the IT Secret

Our Latest Blog Posts

Bad habits can have detrimental effects on your overall life. For example, if every night at four in the morning, you snuck into the kitchen to eat a few spoonfuls of uncooked Pillsbury Cookie Dough right out of the tube from...
Depending on the size and complexity of your organization, managing technology can easily become a full-time job. If you are only calling a technician when you are dealing with a computer issue, then you might be sitting on a...
Windows 11 features a robust desktop environment with a lot of neat tricks and customizations to work more effectively. Controlling your Windows desktop experience can enhance productivity and streamline the way you interact ...

About Center Information Services

Center Information Services has been serving the Western New York area since 1997, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses. Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running.

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Understanding IT

Get the Knowledge You Need to Make IT Decisions

Technology is constantly evolving, and keeping up can feel overwhelming. Whether you want to understand cybersecurity threats, explore automation, or learn how regulations like PCI DSS impact your business, we’ve made it easy to access clear, straightforward insights on key IT topics.

Insights to Understanding IT

Contact Us

1000 Elmwood Ave
Rochester, New York 14620

Mon to Fri 7:00am to 6:00pm

cisinfo@cisny.org

(585) 210-4040