Managed Services

Managed IT Services for Small and Medium-sized Businesses

computer and globe

Center Information Services's managed IT services can help eliminate your company's technology-based headaches.

Do you depend on technology to maximize the efficiency of your business? Has that technology ever let you down? If you are like other businesses, you have your fair share of horror stories. Whether you have tales of downtime brought on by computer or network problems, or simply don’t like how much your organization is paying to keep your IT up and running, Center Information Services is here to produce results. Our fixed-rate service plan will deliver your company enterprise-level IT support and solutions that are tailor-made to relieve all of your organization’s technology-induced pain points.

Budget Your IT

Predictable IT budgeting with a fixed-rate service plan!

With our highly affordable managed IT services, you will never have to worry about the expense of repairing a network or workstation problem again. Center Information Services provides multiple IT services to help your business increase efficiency and deliver the peace of mind that goes hand-in-hand with optimal uptime. We can help put you in a position where your technology issues won’t stand in the way of your company’s profitability. These services are provided to you on a fixed-rate, easy-to-budget plan, based on your needs. This results in value for you. No matter how costly the resolution to a technology-based problem is, you still pay a flat monthly fee. This allows what would normally be a capital expense, to become an affordable operational expense. We eliminate surprise computer repair costs that will invariably result in more attractive numbers on your bottom line.

Reduce Costly Downtime

Ensure your employees can focus on their task, and not your IT!

We don't have to stop what we're doing to resolve your IT problems. Chances are, we've prevented them from happening. Using us as your complete IT technician can allow the people that make your organization run, and allow your staff to work without interruption from technical issues that plague less efficient companies. Our monitoring and maintenance services provide companies with avenues to be more efficient and exceed projections, which often leads to the potential for rapid growth.

We deliver efficiency! Since we catch most problems before they occur with our remote monitoring tool, there is no interruption of service and no downtime. When your software needs updating, it is done outside of regular business hours, ensuring your workstations are ready to go when your staff arrives for work.

Dependable Service

We are always there for you.

We all know that catastrophes can happen at any time. What do you do if you’re having a network issue and your administrator called out for the day? It's going to cost you in downtime! With Center Information Services's managed IT services and support, we wholeheartedly believe that you will see the value in our services in your operational efficiency. Our services pay for themselves in uptime. This destruction of downtime will keep your business efficient and productive. Some of our managed services include:

  • Remote Monitoring and Maintenance
  • Comprehensive IT Support
  • Vendor Management
  • Security Solutions
  • Help Desk with Experienced Technicians

As a Center Information Services partner, you'll experience efficient and high-quality IT consulting and support.

Feel free to look around our site. If you would like more information about the fixed-rate managed IT services provided by Center Information Services, please take a moment to fill out the form on the page or give us a call at (585) 210-4040.

Information Technology Management & Support: How WE Handle Managed IT

Every technology company seems to vary when it comes to what they include in their service offering, so let’s be totally transparent about what is covered in ours:

  • 24x7 Remote Monitoring & Management – Provides Automated Health Checks and Alerts on all:
    • Servers, PCs, Switches, Routers, Firewalls
    • Also alerted for Bandwidth saturation, Outages and failures
  • Comprehensive Ticket/Resolution Management
  • Reporting of Ticket Performance & Top support areas
  • Software Update Service of Operating Systems & Applications
  • Operating System Upgrades
  • Device inventory and tracking
  • Monthly Updates (or sooner)
  • Software deployments with User & License Management
  • Asset Lifecycle Management: Warranty Administration
  • Centralized Reporting & Documentation

Our 10 Benefits

Our 10 Benefits Whitepaper

This whitepaper will evaluate the differences between traditional technical support practices and modern managed IT practices and the pros and cons of both in regards to small and medium-sized businesses.

Download Now! Need A Consultation?

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Managed IT Questions?

Do you have questions about IT Services and what they can do for your company? Fill out this simple form with your questions and our team respond promptly!

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About Center Information Services

Center Information Services has been serving the Western New York area since 1997, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses. Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running.

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Understanding IT

Get the Knowledge You Need to Make IT Decisions

Technology is constantly evolving, and keeping up can feel overwhelming. Whether you want to understand cybersecurity threats, explore automation, or learn how regulations like PCI DSS impact your business, we’ve made it easy to access clear, straightforward insights on key IT topics.

Insights to Understanding IT

Contact Us

1000 Elmwood Ave
Rochester, New York 14620

Mon to Fri 7:00am to 6:00pm

cisinfo@cisny.org

(585) 210-4040