Managed IT Services

Centralized Services: Monitoring, Managing, Updating, and Maintaining Anti-virus of: Servers, Networks and PCs

• Our 24/7 Monitoring & Management Services keep your technology running smoothly around the clock. Because we keep a constant eye on your Servers, PCs, Networks, Backups, Firewalls, and Cloud solutions, any issues or disruptions are identified in real time — usually before it becomes visible to your users.
• Quick, Reliable Issue Resolution. When something needs attention, our ticket tracking and resolution system ensures that every problem is logged, prioritized, and resolved quickly. You’ll always know what’s being worked on and when it will be fixed.
• Clear Reporting That Keeps You Informed. We provide easy-to-read reports showing our performance, the most common issues we’ve solved, and where your team is getting the most support—so you can see the value in real time.
• Software & Security Updates. We perform frequent updates to your: operating systems; applications; network devices and anti-virus software — following a process where they are tested and ready— and we do so after hours and on weekends so your team stays secure and productive without disruptions.
• Asset Lifecycle Management. We keep track of your devices, warranties, and upgrades. You’ll know what you have, what needs attention, and when it’s time to replace aging equipment.
• Seamless Software & User Management. Need new software or licenses? We take care of software deployments and user access, ensuring your team has the tools they need, right when they need them.

Find Out More

• Local Call Center & Helpdesk. Real people. Local support. When you call, you're talking to someone who knows your business—not an overseas call center. Our team is based right here in Rochester and ready to help.
• Our call center is staffed from 7:00 AM to 6:00 PM, and we also offer after-hours support for urgent issues—so you’re never left without help.
• New User & PC Deployments. Get new team members up and running fast. We handle setup, configuration, and onboarding so your new users can be productive on day one—with zero hassle for your internal staff.
• Fast Issue Resolution. Got a problem? We’re on it. Whether it’s a question, glitch, or full-blown issue, we work quickly to get things resolved so your team can get back to work.
• Network Troubleshooting. Your users have an expectation that wherever they are, they should have access to the internet… “It (the network) should just work”. We identify and fix connectivity problems, performance slowdowns, and other hidden issues before they affect your business.
• Wireless Setup & Management. Strong, secure Wi-Fi where and when you need it. We’ll make sure your wireless network is reliable, secure, and built to support your team—whether you’re in one office or many.
• Software Licensing & Management. Stay compliant and in control. We take the guesswork out of managing licenses and subscriptions, so you’re never overpaying—or at risk of falling out of compliance.
• Warranty Administration. We keep track so you don’t have to. From tracking warranty status to handling claims, we manage the full lifecycle of your hardware assets—saving you time and unexpected expenses.

Find Out More

• Firewall Protection
• Firewall Management
• Network Updates
• User/Server Access
• Multi-Factor Authentication
• Content Filtering
• Network Security
• Performance Monitoring & Enhancing
• 24x7 Monitoring

Find Out More

• Anti-virus on servers and PCs
• Endpoint Encryption
• Policy Enforcement
• Threat Detection
• Internet/Content Filtering
• Spam Filtering/Quarantine Reporting
• Advanced Threat Protection
• Email Encryption
• Office 365 Protection
• Firewall & Network Protection
• Anti-Phishing, DNS Filtering
• 90-Day Inactivity Reports

Find Out More

• Vendor Relationship Management
• Work with your vendors to support your operations
• Help our clients architect a solution and then work with vendors to work up proposals
• Advocate on our customers’ behalf for getting the right tools for their needs – accounting for their growth estimates
• Ensure vendor solutions integrate with the broader IT strategy
• Help troubleshoot issues
• Assist with upgrades
• Manage projects as your advocate – to make sure what was proposed actually gets done..
• Software Licensing & Management - Oversee renewals and software license compliance
• Warranty Administration

Find Out More