Server & Network Administration & Performance Management
Perform the following for Servers, Networks and Backup & Recovery
- Anti-virus
- Server
- PCs
- 24x7 monitoring
- Comprehensive Ticket/Resolution Management
- Device inventory and tracking
- Monthly Updates (after-hours)
- Software licensing and Management
- Warranty Administration
- Schedule Maintenance Tasks
- Uptime management
- Server Performance Monitoring & Optimization
- Capacity Planning
- Infrastructure Refresh
- Virtual Server & Storage Management
- Active Directory, DNS, DHCP
- File & Print Management
- 3rd Party Applications
- Vulnerability Remediation Effort
- Document Updates
- Tools Maintenance and Customizations
- Coordinate Efforts with Application Vendors
- 24x7 monitoring of:
- Firewalls, Switches, Routers, VLANS, VPNs
- Monitor and manage network security
- User/server/application access management
- Wireless Connectivity (signal coverage and capacity management)
- Content Filtering
- Schedule Maintenance Tasks
- Uptime management
- Applying Updates/Patches (after-hours)
- Network Performance Optimization
- Multiple copies of your data
- Multiple devices
- Multiple locations
- Backup Monitoring
- Backup Policy Management
- Managing Backup Lifecycles, Replications, Snapshots, Archives
- Testing Validating successful backups/Restores
- Tape Backup/Offsite Replication/Air Gap
CIS has high-level resources that can fulfil the role of Virtual CIO (vCIO) for our customers. We provide a strategic technology advisory team that helps your organizations align your IT infrastructure and operations with your business goals. This results in a strategic plan that, together we work on throughout the year.
Strategic IT Planning
- Align IT initiatives with business goals
- Create 1–3 year technology roadmaps
- Recommend and prioritize technology investments
- Forecast infrastructure upgrades and lifecycle replacements
Technology Standards & Governance
- Establish IT policies and procedures
- Enforce technical standards across locations or departments
- Define service levels and expectations with the MSP
IT Budgeting & Cost Management
- Develop annual IT budgets
- Analyze current spend vs. needs
- Identify cost-saving opportunities
- Ensure ROI on tech investments
Cybersecurity Strategy
- Assess risk and compliance posture (HIPAA, CMMC, etc.)
- Recommend and oversee security frameworks
- Evaluate policies (passwords, MDM, remote access)
- Guide incident response readiness
Compliance & Risk Management
- Identify and mitigate regulatory or operational IT risks
- Guide business continuity and disaster recovery plans
- Track policy adherence (e.g., for insurance underwriting)
Client Advocacy & Communication
- Translate technical language for business leaders
- Report IT health and performance to the C-suite or board
- Lead Quarterly Business Reviews (QBRs)
- Vendor Relationship Management
- Work with your vendors to support your operations
- Help our clients architect a solution and then work with vendors to work up proposals
- Advocate on our customers’ behalf for getting the right tools for their needs – accounting for their growth estimates
- Ensure vendor solutions integrate with the broader IT strategy
- Help troubleshoot issues
- Assist with upgrades
- Manage projects as your advocate – to make sure what was proposed actually gets done..
- Software Licensing & Management - Oversee renewals and software license compliance
- Warranty Administration
